Hacks & Exploits
Bank of America Customers Report Significant Losses Due to Scams and Unauthorized Transfers
A Bank of America customer in Florida lost nearly $6,000 after falling victim to a scam involving fraudsters posing as bank investigators and an FBI agent. Susan Trupiano received a text and a call from individuals claiming to be from Bank of America’s fraud department, who convinced her to withdraw cash and deliver it to a parking lot. Trupiano later discovered her phone had been hacked, leading to her financial loss.
In a separate incident, a California small-business owner, Karleen Cox, reported nearly $2,000 drained from her account through unauthorized Zelle transfers. Despite being a long-time customer, Bank of America refused to reimburse her, stating the transactions appeared valid based on prior account activity. Cox is now considering legal action to recover her funds, emphasizing the significant impact of the loss on her small business.
FAQ
What type of scams are Bank of America customers experiencing?
Customers have reported scams involving fraudsters posing as bank investigators or FBI agents, convincing them to withdraw cash and deliver it to a location.
How much money did Susan Trupiano lose to the scam?
Susan Trupiano lost nearly $6,000 after being scammed by individuals posing as bank officials.
What happened to Karleen Cox's account?
Karleen Cox, a small-business owner, had nearly $2,000 drained from her account through unauthorized Zelle transfers.
Did Bank of America reimburse Karleen Cox for her losses?
No, Bank of America refused to reimburse Karleen Cox, stating that the transactions appeared valid based on her prior account activity.
What actions is Karleen Cox considering after her financial loss?
Karleen Cox is considering legal action to recover her funds due to the significant impact of the loss on her small business.